Shipping Policy
- Introduction: Irusu Technologies is committed to delivering orders with quality packaging within the specified timeframe
- Shipping Methods: We use reputed courier agencies and also provide options like Government Registered Post or Speedpost for areas without courier service.
- Shipping Costs: Shipping costs are specified for each product, and for multiple products, the total is the sum of individual shipping charges.
- Processing Times: Orders are dispatched within 3 working days or as per the delivery date specified by the customer.
- Delivery Times: Most orders are delivered within 3 to 6 working days.
- Order Tracking: Tracking number will be shared on Email ID and Whats Apps.
- Shipping Restrictions: We ship throughout the week except Sundays and public holidays
- Damaged or Lost Packages: Customers should refuse delivery of damaged packages and contact customer care immediately for a replacement at no additional cost.
- Return Pickup will be done after with 3 to 5 working days after return request.
- Returns and Exchanges: Linked to the general return policy. https://www.irusu.co.in/refund-policy/
- Customer Service Contact Information: Can be reached at +91 84484 44129 or support@irusu.co.in.
Free Return Pickup Policy
1. Serviceable Pincodes
Free return pickup is available
2. Non-Serviceable Pincodes
The customer must ship the product on their own.
IRUSU will refund courier charges up to ₹120 after:
- The product is received and inspected.
- The tracking ID is shared with our support team.
3. Temporary Suspension
Due to unforeseen circumstances (for example, pandemic restrictions or courier disruptions), free pickup services may be temporarily unavailable.
In such cases, courier reimbursement up to ₹120 will apply.
