Irusu Technologies Pvt Ltd

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Shipping Policy

At IRUSU, we are committed to processing and delivering your orders safely and within the estimated delivery timeframe. We use reliable shipping and logistics partners to ensure your products reach you in good condition.

1. Shipping and Delivery

Order Processing: Orders are generally processed and dispatched within 3 working days, unless a different processing or delivery timeline is specified on the product page or at the time of purchase.
Shipping Methods: We use reputed courier and logistics agencies for delivering orders. For locations where regular courier services are unavailable, we may use alternative services such as Government Registered Post or Speed Post.
Shipping Charges: Shipping charges, if applicable, are displayed during the ordering process or specified on the relevant product page. Where multiple products are purchased, applicable shipping charges may vary depending on the products, destination, weight, and shipping method.
Estimated Delivery Time: Most orders are delivered within 3 to 6 working days after dispatch. Delivery times may vary depending on the destination, courier availability, weather, holidays, or other circumstances beyond our reasonable control.
Order Tracking: Once your order is shipped, the applicable tracking information will be shared with you through your registered email address and/or WhatsApp, where available.
Shipping Schedule: Orders may be processed and shipped throughout the week, except on Sundays and public holidays. Delivery schedules are subject to the operating schedules of our logistics partners.
Delivery Delays: While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to factors such as weather conditions, transportation disruptions, remote locations, public holidays, courier issues, or other circumstances beyond our control.

2. Damaged or Lost Packages

Damaged Package at the Time of Delivery

If the package appears visibly damaged or tampered with at the time of delivery, customers are advised to refuse delivery where possible and contact IRUSU customer support immediately.

If you receive a damaged product, please contact us as soon as possible with photographs or videos of the package and product so that we can investigate the issue and provide an appropriate resolution.

Lost or Undelivered Packages

If your order appears to be lost or remains undelivered beyond the expected delivery period, please contact our customer support team. We will coordinate with the relevant shipping partner and investigate the shipment status.

3. Return Pickup

Where a return is approved, return pickup will generally be arranged within 3 to 5 working days after the return request is approved, subject to courier availability and serviceability of the customer's location.

Pickup timelines may vary depending on the customer's PIN code, courier availability, holidays, and other operational factors.

4. Returns and Exchanges

Returns, replacements, refunds, and exchanges are governed by our Return and Refund Policy.

Please review the complete policy before requesting a return:

View IRUSU Return & Refund Policy

5. Free Return Pickup Policy

5.1 Serviceable PIN Codes

Free return pickup is available for eligible orders delivered to PIN codes where our designated return pickup partners provide pickup services.

Pickup availability may vary depending on the location, courier serviceability, product category, and the reason for return.

5.2 Non-Serviceable PIN Codes

If free return pickup is not available for your location, the customer may be required to ship the product to IRUSU using a reliable courier service.

        Return Shipping Reimbursement:
        IRUSU may reimburse return courier charges up to
        ₹120, subject to the return being eligible under our
        Return and Refund Policy.
    

To process the reimbursement:

The returned product must be received by IRUSU.
The returned product must pass the applicable inspection.
The customer must provide the courier tracking ID.
The customer may be required to provide proof of the courier charge.

Reimbursement will be processed after the returned product has been received and the return has been verified.

5.3 Temporary Suspension of Free Pickup

Free return pickup services may occasionally be temporarily unavailable due to unforeseen circumstances, courier disruptions, natural disasters, government restrictions, operational issues, or other circumstances beyond our reasonable control.

When free pickup is temporarily unavailable, eligible customers may be required to ship the product themselves. In such cases, IRUSU may reimburse eligible return courier charges up to ₹120, subject to the conditions mentioned above.

6. Shipping Restrictions

Certain products or locations may be subject to shipping restrictions due to courier policies, government regulations, remote-location serviceability, product characteristics, or other logistical limitations.

If we are unable to deliver an order to the selected address, our customer support team may contact you to arrange an alternative delivery option or appropriate resolution.

7. Change of Shipping Address

Customers should provide an accurate and complete delivery address while placing an order.

If you need to change the shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

8. Contact Us

If you have any questions regarding shipping, delivery, tracking, return pickup, or courier issues, please contact our customer support team.

Irusu Technologies Pvt. Ltd.
3-33/1, Kapila Nagar,
Kapila Nagar Colony, Hydershakote,
Hyderabad, Bandlaguda Jagir,
Telangana – 500091, India

Phone: +91 84484 44129

Email: support@irusu.co.in