Refund & Return Policy
We want you to shop with confidence. If there is an issue with your IRUSU order, our support team is here to help with returns, replacements, and refunds.
7-Day Return Window
Eligible products can be returned within 7 days of delivery.
Easy Replacement
Damaged, defective, or incorrect items can be replaced quickly.
Secure Refunds
Approved refunds are processed to the original payment method.
Return Eligibility
To be eligible for a return, please ensure that:
- The item is returned within 7 days of delivery.
- The product is in its original condition.
- All accessories, manuals, cables, and packaging are included.
- The item is not physically damaged due to misuse or mishandling.
Non-Returnable Items
- Products damaged due to improper use or installation
- Items returned without original accessories or packaging
- Software or digital products (if applicable)
- Products returned after the eligible return period
How the Refund Process Works
Request
Contact our support team with your order number and issue details.
Approval
We review the request and provide return or replacement instructions.
Receive
Once the returned product reaches us, it is inspected by our team.
Refund
Approved refunds are processed within 5–7 business days.
Damaged or Wrong Product Received
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and share:
- Order number
- Photos or videos of the product
- A brief description of the issue
We will arrange a replacement or refund after verification.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible and the return policy will apply instead.
Free Return Pickup Policy
1. Serviceable Pincodes
Free return pickup is available
2. Non-Serviceable Pincodes
The customer must ship the product on their own.
IRUSU will refund courier charges up to ₹120 after:
- The product is received and inspected.
- The tracking ID is shared with our support team.
- The retrun Pickup will be done with 3 to 5 working days after return Approval
3. Temporary Suspension
Due to unforeseen circumstances (for example, pandemic restrictions or courier disruptions), free pickup services may be temporarily unavailable.
In such cases, courier reimbursement up to ₹120 will apply.
Need Help With Your Order?
Our support team is available to assist you with returns, replacements, refunds, and any questions related to your IRUSU purchase Email us at support@irusu.co.in or else contact us at 8448444129.
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