Question 1

What is the return policy and warranty of the product?

Accepted Answer

Products can be returned within 7 days. There is a 3 month warranty against manufacturing defects after validation, with replacement support.

Question 2

Which mobiles are compatible with VR headsets?

Accepted Answer

Mobiles with a gyroscope sensor are VR compatible. You can test compatibility by installing the Google Cardboard app.

Question 3

How do I play VR videos?

Accepted Answer

VR videos can be played from YouTube. For locally stored videos, use apps such as Irusu VR Cinema Player or VR TV.

Question 4

Does a 6.5 inch mobile fit in Irusu VR headsets?

Accepted Answer

Most phones within body dimensions of 170 x 80 x 12 mm can fit, provided bulky mobile covers are not used.

Question 5

What is the use of the remote?

Accepted Answer

The remote is an additional controller for VR apps and can also act as a trigger button for some VR headsets.

Question 6

Why do I see double images?

Accepted Answer

Align the middle line of the VR headset with the mobile center line, then adjust IPD and focal distance for clarity.

Question 7

Why does video look pixelated?

Accepted Answer

VR quality depends on mobile screen resolution, content resolution, and internet bandwidth. Higher resolution content gives a better experience.

Question 8

What should I do if the lenses get foggy?

Accepted Answer

Remove the removable front lid to dissipate heat and clean the lenses with a soft cloth.

Question 9

What are HD Resin lenses?

Accepted Answer

HD Resin lenses use resin instead of cheap plastic, with higher transmittance, longer shelf life, and anti-blue-ray protection coating.

Question 10

Where do I start using VR?

Accepted Answer

A good start is the Irusu VR Zone app, then explore VR apps for education, virtual experiences, street views, and 360 videos.

Helpful VR Setup Guides