How to track my order?

Use the Track Your Order link or contact Irusu support with your order details.

How to cancel my order?

Email support@irusu.co.in or call +91 84484 44129 before the order is shipped. Once shipped, the order cannot be cancelled.

What is not covered under warranty?

Warranty does not cover unauthorised reseller purchases, improper handling, accidental or intentional damage, lost or stolen products, free products, non-quality related issues, or products purchased over 12 months ago.

What is covered under warranty?

Manufacturing defects in materials and workmanship are covered when the product is used normally and for the intended purpose. Warranty service is valid in India.

How do I claim for a warranty?

Use the warranty registration page or contact Irusu support for warranty claim help.

What is the use of QR code?

The QR code is scanned to synchronize your mobile with the VR headset.

Frequently Asked Questions (FAQ) - Orders, Warranty & Support

Irusu Technologies Pvt Ltd

Access your orders, rewards, and more

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THE BIO-ACTIVE FORMULA

How Can We Help You?

Quick support actions and self-service tools.

Track Your Order

Check live delivery status and carrier tracking for your shipment.

Warranty Registration

Mobile Compatibility

Verify your phone size, gyroscope sensor, and remote compatibility.

Customer Support

Talk to our support team: +91 84484 44129 (Mon-Sat 10AM-6PM).

General & Order Questions

Answers to common questions about buying from Irusu.

Once your order is dispatched, you will receive an SMS and email with your Blue Dart Airway Bill (AWB) number. You can visit our Track My Order page (/track-my-order/) or the Blue Dart website directly to view real-time tracking updates.

We support 100% secure online payments via UPI (Google Pay, PhonePe, Paytm), credit/debit cards, net banking, and verified Cash on Delivery (COD) on eligible orders.

You can request cancellation before your order has been dispatched by calling our helpline at +91 84484 44129 or emailing support@irusu.co.in with your Order ID. Once shipped, orders cannot be cancelled and must follow the standard return process.

Irusu offers a 7-day replacement window for manufacturing defects, transit damage, or incorrect items received. Please retain original packaging, accessories, and tax invoice.

Irusu products carry a limited warranty against manufacturing defects. Coverage depends on the product, and products purchased more than 12 months ago are not covered. Physical, liquid and accidental damage are excluded. Register your product on the Register Your Warranty page to see its coverage.

7-Day Replacement

100% Secure Checkout

Official Brand Warranty

Dedicated Indian Support